Appointment reminders
A text the day before each visit. Customers reply C to confirm or R to reschedule.
About a day before a scheduled visit, the customer gets one text: “Your business: reminder of your water heater repair visit tomorrow between 8–10 AM at 418 Alder Ct. Reply C to confirm or R to reschedule. Reply STOP to opt out.”
- C: the job gets a note, “Customer confirmed the visit by text”, and the customer gets a thank-you.
- R: a call back is added under Jobs › Call back, you get a text, and the customer is told you'll call.
- Anything else lands in your Inbox like any reply.
Jobs booked less than 12 hours before the visit, or less than 2 hours away, get no reminder (the confirmation just went out). Customers who replied STOP, or never agreed to texts, get it by email instead when you have their email (see When a text can't go out).
Turn it on or off
In Jobs › Settings, under Appointment reminders, click Turn off or Turn on.